I always like to post the good and the bad. This is a 2008 Fiat Ducato Campervan which came in at around 2PM. Naturally when he booked in he asked the average time it takes to do a remap which we would have advised 1 to 2 hours. Having booked in the same morning, so not a long standing job.

(It does say on the website it could take all day: https://tuning.wales/home/faq)

I would have thought anyone with a degree of sense might think (average time) there are clearly going to be times where this differs, but perhaps I need a warning label for some people for some people or reword how we phrase things.

Lets be honest any average time can vary depending on a few factors, for example there is another job being done, you you arrive and someone is on a break/lunch, there are factors with your car/vehicle which means it simply takes longer. I.e. type of ECU, someone has already played with it etc etc

With this campervan unfortunately there were several factors which meant it took longer than normal:-

Problem 1:
This Fiat fitted with a 2.2 Diesel actually uses a rather old ECU one which you normally find in a transit or Land Rover Defender. But unlike its Ford and Land Rover relatives it turns out this variant doesn’t support reading via the OBD port.

Whilst sometimes one of the tools we use to read and write the ECU doesn’t support the ECU or reading/writing it a certain typically another tool can, so naturally we tried each of our master tools with the Alientech KESS 3 suggesting that it might be possible if we open a ticket
So bear in mind, that we’ve tried each tool and we’re probably in for 30 minutes at this point.

We open a ticket with Alientech to ask for a Virtual Read file which their manual says to do with this ECU only to be told there is a virtual file for this variant of the software and we will need to do it on the bench. So that's an hour wasted already!

Problem 2:
The ECU bracket is rusted up and in a slightly difficult place to get it out. So que another little delay of 45 minutes whilst a technician worked on removing it.

With the ECU removed, we open it up (no screws with a DC102) and connect it on the bench so we can access it in bootmode.
We’ll it has to be the slowest boot mode I’ve every seen in a long time
Edit the ECU based on what we’ve done before in Winols
Reseal the ECU then refit to the car and then on with our normal testing

Whilst this wouldn’t normally be a story, the customers attitude certainly worsened despite us working continuously the whole time he was here to complete his vehicle. At one time suggesting that he would be telling other people it just isn’t worth the wait (all 3 nearly 4 hours). Which I just don’t understand

1) He could have borrowed a car and gone up to the racetrack/café
2) We offer free hot and cold drinks, free wifi and a pleasant waiting room not to mention some outdoor seating

I think some people just need a bit of a reality check

#Karens #karenstrikesagain